Service Desk Analyst needed in Ilford Paying  £19.44 per hr ref 0R1567

Full time hours on a temporary basis

• The role is part of a second line support team with collective responsibility for delivery of excellent services to customers.

• The role holder will prioritise workload to ensure that the overall objectives of the service are achieved before those of any individual.

• A large part of the role is desk-based with shared responsibility for providing continuous cover for the service.

• Part of the role will involve working with customers on the telephone and face-to-face with walk-in queries, resolving tickets on Service Now within the agreed SLA's, building and profiling laptops, and setting up new mobiles.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared