Salary
£30,000 – £40,000 DOE
Location
Soho office, with occasional site visits

About the Role
As a Trainee Project Manager, you will support the After Care Maintenance team and work closely with the Project Manager and After Care Maintenance Lead to learn the full lifecycle of HVAC after care maintenance project delivery.
This role offers hands-on exposure to operations, client management, service improvement, and performance monitoring across multiple live HVAC projects.

Key Responsibilities
Operations

• Assist in managing after care maintenance activity across multiple live HVAC projects (under supervision)
• Support coordination of warranty claims, performance checks, and customer queries via CRM and ticketing systems
• Maintain clear records and documentation for all project-related actions

Client Relationship Management

• Shadow senior team members in client meetings and communications
• Ensure timely, professional responses to client queries, protecting company reputation
• Build long-term relationships with consultants, FM teams, stakeholders, and end users

Process & Service Improvement

• Identify gaps in the after care maintenance service model and help implement improvements
• Feed lessons learned back into design, installation, and commissioning teams

Performance Monitoring

• Monitor KPIs including ticket response times, recurring issues, and customer satisfaction
• Support data-led reporting and continuous service improvement

Cross-Team Collaboration

• Coordinate with Projects, Technical, QA, and Commercial teams
• Support smooth handover from project completion to operational lifecycle support
• Maintain and update the internal FAQ tracker

Training & Knowledge Sharing

• Assist in delivering training sessions to mechanical contractors and FM teams

Escalation & Issue Resolution

• Learn escalation procedures and assist in managing support tickets
• Escalate critical issues appropriately while maintaining transparency with clients

About You
Qualifications

• Technical background in Mechanical, Electrical, or HVAC Engineering (Degree or HNC/HND preferred)
• Valid CSCS card (or ability to obtain)

Essential Skills & Experience

• 1–2 years’ experience in a technical, coordination, or support role (HVAC / Building Services preferred)
• Strong commercial awareness and understanding of contractual obligations
• Confident using SharePoint for document control
• Excellent communication and stakeholder management skills
• Highly organised, detail-oriented, and process-driven
• Calm, reliable, and self-motivated

Desirable

• Exposure to HVAC systems or building services environments
• Experience with CRM systems and ticketing platforms
• Knowledge of BMS and controls systems
• Understanding of warranty processes and lifecycle maintenance
• Familiarity with Lean or continuous improvement methodologies

Interview Process

• First interview via Microsoft Teams
• Final interview in the office