Our client is part of one of the largest European banking groups. They have almost 40 years' experience in the UK as a leading provider of tax efficient financial solutions for thousands of different businesses across a number of market sectors - from small/medium-sized enterprises and large multinational companies, to public sector organisations and local authorities. Working in a fantastic, vibrant and friendly atmosphere they have an extremely low turnover of staff, talent is continually spotted and developed. If you are looking for advancement opportunities it is worth applying for this vacancy. Candidates we placed a few years ago are now the managers we are recruiting for.
You will have 'customer services' experience including dealing with customer queries and complaints.
OBJECTIVE OF JOB
Responsible for the control and management of the Handling of Complaints in line with procedures ensuring the business objectives and SLA’s are met and all processes and procedures are compliant within 'Operations'.
Main Tasks and Activities