Full-time (37 hours per week) Customer Service Advisor contract to start on 22-07-19 until 31-03-20 with a possible extension.
This role is within the Main Team of the Customer Service Centre. It will involve training for the Blue Badge parking team. It will be telephone work and also online applications.
Answering customers enquiries by phone, using a headset and laptop, email, webchat, social media and face-to-face. Looking up information for customers on computers and either resolving their enquiries or providing them with other sources of information as necessary. Searching, reading and entering customer details and enquiries into a range of database systems. Using Microsoft Office products e.g. Outlook and Word. Dealing tactfully with complaints and escalating customer complaints appropriately; passing relevant feedback to managers to improve service delivery. Checking official documents e.g. Utility Bill, Driving Licence to verify customer identity for a range of services. Advising customers about their eligibility for a range of services.
Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify Teqniq Limited of any hirer who I do not want my details to be passed onto.