Our client is Global Professional Services business with over 65,000 employees worldwide with a presence in over 130 countries, 500 offices globally and annual revenues in excess of $15 billion. Featuring highly on the Fortune 500 listing and continuing to grow heavily through business acquisition; Human Capital Ventures is proud to be acting as their preferred partner in the recruitment of a number of IT Service Desk Analysts, based from their plush Shared Service IT Operations Centre in the heart of Milton Keynes.
The successful candidates will act as the first point of contact for any technical escalations responsible for logging these on their IT Service Management platform, then following these through to resolution, escalating to resolver teams where necessary in accordance with pre-defined service levels. Candidates will be providing support to colleagues over the phone, through email/live messenger and remotely across hardware, software and connectivity troubleshooting from individual technical competence and referencing the corporate knowledge base.
Our client is undergoing a large period of growth and transition, integrating some newly acquired businesses and actioning a large IT project pipeline, so this role will offer successful candidates an opportunity to support projects on a global scale, developing your IT Career within a great employer recognised for internal growth, development and progression!
Days Shift Positions
Permanent Salary: £24,000 - £25,000 + Private Healthcare, 26 days’ holiday
Contract Rate: £14.00 - £15.00 per hour (3/6-month contract)
Hours: Monday – Friday - Standard Business Hours
Night Shift Positions
Permanent Salary: £27,000 - £29,000 + Private Healthcare, 26 days’ holiday
Contract Rate: £15.00 - £16.00 per hour (3/6-month contract)
Hours: Sunday Night – Friday Morning – 10.00pm – 7.00am
Location: Central Milton Keynes, Buckinghamshire