Clients Trainer Specialist fluent Polish + English
The trainer is responsible for configuration, training, andimplementation of the Reveal telematics solution for new accounts with a strongfocus on customer satisfaction. Main functions of this job will include outboundcalls to new accounts to schedule training, completing product training, anddocumentation of training tasks and communication in SalesForce CRM. This position requires the ability to explaintechnical complexities of our various product features effectively and to abroad audience; therefore, strong communication and interpersonal skills areimportant.
This position works on assignments varying in complexitythat require conceptualizing, reasoning, and interpretation skills. Individuals in this position work independently,under general guidelines and within established procedures.
· Training and Onboarding for new customeraccounts
· Provide the initial and ongoing product trainingto Customer base
· Structure presentations to fit the customer’s needsand circumstances
· Prepare and schedule virtual training sessions
· Create and produce web training modules
· Serve as a SME (subject matter expert)
· Prepare for and conduct new employee producttraining
· Follow-up with larger customers to validateimplementation experience and completion
· Perform miscellaneous job-related duties asassigned
· Bachelor’s degree or relevant work experience.
· Fluency in Polish and English
· Experience in Customer Service or relativecustomer facing experience
· Customer focused
· The ability to communication complex conceptswith clarity and enthusiasm
· Excellent verbal and written communicationsskills with the ability to communicate across various levels, both internallyand externally
· Ability to prioritize and manage multiple tasks,act independently and exercise good judgment.
· The development and adoption of processes andtools that increase efficiency and productivity
Salary: 115.000 PLN+10% bonus