Customer Service Representative
- by The Paterson Group
- Location Bicester, Oxfordshire, UK
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Salary
£16,500 - £18,500 / year
1569 days ago
Job Description:
Customer Service Representative
We are currently recruiting for Customer Service Representative to support our clients customer queries. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
Customer Service Representative Responsibilities:- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing products and services available inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
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Job Type
Permanent, Full Time
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Work Authorisation
United Kingdom
- Industry Sector Customer Services
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Years Experience
2+ years
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Career Level
Experienced (Non-Manager)
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Educational level
'A' level/Higher or equivalent