This is an exciting opportunity to join our clients busy sales team based in Haddenham. They are seeking an experienced Hire Controller who is looking for their next challenge.

Our client is a family run business which has grown from strength to strength since 1995 now operating out of 3 locations in the UK, they are a leading supplier of vacuum handling equipment, restricted access lifting machinery and mini cranes.

Key responsibilities:

Day to Day Tasks

• To answer inbound telephone calls to business
• To deal with customer enquiries providing technical assistance where required. Escalating enquiries to a Technical Manager when necessary.
• Creating quotes as requested by customers based on information provided, including telephonic enquiry sheets, emails and survey sheets.
• To convert incoming Purchase Orders ensuring the equipment required is available, sending order confirmation to the customer.
• Creation of contract master folder and populating with all necessary information and documents for each contract
• Booking in site surveys with customers, and allocating time for internal surveyors to write lift plans
• Requesting and coordinating operator/transport availability with Operator Administrator & Transport Manager
• Creating and confirming Contract Lift contracts with customers where necessary. 
• Quote chasing. Updating systems with feedback received
• Arranging Inter-depot transfers where necessary
• Setting up new Customers on SAP system and informing Business Development Team of interesting leads.
• Liaising with account managers for targeted projects
• To deal with and/or monitor any customer issues relating to hires including contract management for the duration of hire.
• Managing key accounts that have been allocated to an individual hire team member

      Experience, Knowledge & Skills:

• Hire Controller experience
• Good interpersonal skills and the ability to work independently and take initiative
• Excellent attention of detail
• Excellent Customer Service Skills
• Technical knowledge an advantage
• Ability to manage multiple priorities
• Excellent time management and organisational skills are a must