Connecting Talent to opportunity

Connecting Talent to opportunity

Order Management fluent Danish

Expired

Job Description:

Order Management fluent Danish

· Manage manual orders received through phone, fax & email.

· Enter orders in SAP.

· Priorities urgent orders.

· Manage and resolve any issues with orders (Dispute Management)

· Complete outbound calls to established customers in order to resolve open queries.

· Escalate Tier 2 disputes to Analyst / Relevant team where applicable.

· Liaise with external contacts including local affiliate, distribution and Local Service Providers.

· Liaise with internal departments (Supply Chain, Accounts Receivable) to ensure timely processing of orders and dispute resolution.

· Propose and implement standardization for customer service processes.

· Support Business Improvement Projects / initiatives.

· Support Analyst with reporting where required.

· Adhere to Sox and Business control guidelines.

· Support SAP testing (New process and or SAP updates)

· May participate in a local project

Create, Promote and Maintain Operational Excellence

· Provide input and recommendations into current process and ways in which it can be improved in terms of efficiency and effectiveness.

· Continuously looks for ways to improve our service level for our customers /stakeholders

· Supports organizational changes.

· Demonstrates flexibility in providing coverage and/or availability for scheduling adjustments for unexpected absences, events, or meeting volume variances.

· Providing training to the business areas that support the processes. e.g. basic required training, or to improve efficiency of the processes

· Participates in internal and external educational opportunities relevant to the Information or customer service environment.

FLUENT Danish

Salary: 25-30K p/y

  • Job Type

    Permanent, Full Time

  • Work Authorisation

    United Kingdom

  • Industry Sector Transport, Logistics
  • Years Experience

    1+ years

  • Career Level

    Entry Level

  • Educational level

    'A' level/Higher or equivalent