German fluent Business Travel Consultant

Responsibilities:

• Excellent written and oral communications skills in English and German– role will require inbound, outbound (call-backs), and email communications.
• Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency.
• Strong listening skills: active listening; able to appreciate the context of the business traveler's experience
• Ability to develop valuable and long-lasting relationships with business customers

Required Skills:

• Passion for travel / experience with travel
• Solutions mindset to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer
• Ability to anticipate customer needs and display empathy, proactive recommendations & urgency.
• Polished delivery: ability to communicate in a structured and effective manner
• Quick learner: ability to ramp up quickly and act on feedback constructively
• De-escalate customer situations: manage customer expectations and follow-up on customer commitments
• Passion for service, one call resolution and tailoring the solution for the caller
• Proficiency in a multi-system environment and ability to multi-task

Experience and Education

• GDS experience (Amadeus (pref), Galileo, Sabre, Worldspan, Apollo or other industry-recognized platform) 
• High school degree or equivalent (required)
• Travel industry experience with international booking experience (required)

Salary: 29K+ bonus

Permanent