• Job Type: Full Time
• Job Role: Operations Manager
• Qualification: BSc in hospitality management or any social science field.
• Experience: 5-7 years
• Location: Lagos
• Job Field: Hotel/Hospitality.

Job Brief

We are looking for an experienced Operations Manager. The ideal candidate will be Responsible for highlighting short/medium/long-term issues to the General Manager and to help formulate solutions. Responsible for all aspects of all departments. Ensure the premises are in operative condition, monitoring the co-ordination between all departments for smooth & efficient operations.

Responsibilities

• Fully responsible for all aspects of all departments.
• Support and work with all Head of Departments in all aspects of running the resort.
• Ensure the premises are in operative condition as per the category of the unit to receive & serve the guests.
• Conduct regular operations team meetings with the entire HOD daily / weekly to discuss routine operational matters, sales targets, feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM.
• Ensure SOP implementation in all departments and check the same during routine operational checks.
• Monitor the purchase/indent/requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors/suppliers, etc).
• Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry, etc) with the F & B Manager & Chef.
• Inspecting all departments for SOP implementation.
• Inspecting all departments with their respective Managers for cleanliness, ambiance, service readiness, staff grooming & hospitality culture.
• Monitor the co-ordination between all departments for smooth & efficient operations.
• Assessing and reviewing customer satisfaction and service recovery process.
• Meet all department heads to review & train the staff to upkeep the human capital.
• Identifying staff learning needs and assisting with the development
• Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
• Conduct weekly / Daily meetings with marketing people for inquiry & follow up & conversion to grow up the business.
• Monitor and maintain operation & overhead costs in order to maintain maximum revenue to the organization.
• Be available on call 24 hours a day to resolve any urgent problems in emergencies.
• Responsible for the overall management of the operation of the hotel.
• Any other duties assigned.

Skills & Competencies

• Excellent  communication and interpersonal skills
• Independent, with great coordination.
• Good use of Excel and Word for documentation and reporting
• Sound independent judgment.
• Discretion and respect for confidentiality
• Integrity and honesty.
• Decision-making skills
• Effective verbal and listening communications skills
• Ability to work productively, efficiently & effectively with initiative and drive under tight timescales and pressure whilst maintaining attention to detail and quality.

• Ability to multitask, organize time.

Note: Only successful candidates will be contacted.