Our client a leading software organisation are seeking a Customer Success Manager to join their ever expanding team.
Manage relationships with existing clients to ensure ongoing retention and client satisfaction, as well as raising profile/reputation and increasing opportunities for upselling. This will include understanding the customer database, ensuring that clients are getting the most through best possible data structure, integration and logo-display across client websites, solving problems, maintaining regular contact, saving ‘at risk’ clients where possible.
• Pro-actively foster relationships between the company and the client including identifying key personnel and client motivation, then advising on product integration, data structure, use of reporting and any other issues that prevent a client from getting the most out of the company
• Answer incoming queries and problems from customers as required, including follow up actions as needed
• Ensure the branding is used appropriately by clients, liaising with the marketing team to assist with enhancing the brand and name recognition across client sites
• Review and update the client database to keep up-to-date information about its merchants that can be used for strategy, sales, brand or development purposes
May be required to travel from time to time and meet with clients face to face.
If you are interested to hear more then please get in contact with David Eales.