Retail Operations Customer Account Manager

  • by Amdas
  • Location Slough, Berkshire, UK
  • Salary £30,000 - £36,000 / year
  • 235 days ago
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Job Description:

The client; Airline retail services

The role: To be the direct liaison/ account manager to the client. To have the overview/understanding of warehouse operations. To deal with / resolve queries, meeting with clients and ensure KPI’s / contractual obligations are being met

Based at the warehouse in Slough, with some travel to Gatwick (travel expenses can be claimed back for Gatwick travel)

Main aspects of this role

  • Overall responsibility for the operations, client interaction and KPI’s for an extremely busy customer
  • Ensuring the contract is meeting the customers requirements / KPIs
  • Managing, influencing or supporting the contract management structure and resource to ensure that the day to day service of the airline clients and passengers is fulfilled on a daily basis.
  • The post holder should understand the complexities of matrix management and be responsible for the ensuring that; standard operating processes (SOPs) are maintained and developed, compliance with relevant legislative and Health & Safety requirements is maintained, and that cost-effective operational solutions are implemented across the contracts using the cross-functional teams. 

Competencies / Previous experience

  • Customer interaction background gained in an operational or service delivery role- preferably from an; airline operations, food manufacturing, retail warehouse, 3PL, supplier background
  • Experience in stakeholder management and meeting customer expectations (running complex accounts)
  • Ensuring that contracts are compliant and meeting SLA’s and KPI’s
  • Able to work in a fast expanding business going through change
  • Ideally previous experience within; airline services logistics, supply chain, airline, retail warehouse, operations or retail food industry
  • Driving licence


Our client offers a progressive role in a very fast growing company.


  • Job Type Permanent, Full Time
  • Additional Salary Info plus bens
  • Work Authorisation United Kingdom
  • Industry Sector Transport, Logistics
  • Years Experience 2+ years
  • Career Level Experienced (Non-Manager)