Medical Support fluent German

• Handling calls requesting product information from healthcare professionals and the general public.
• Answering calls in a courteous, professional manner with predefined answers/resources.
• Handling of queries from patients by providing balanced, accurate and non-promotional information.
• Identification of queries containing either adverse events or product quality complaints and handling these in accordance with the appropriate standard operating procedures.
• Accurate recording of all medical communication transactions into the medical information database. Documentation is to be concise, thorough, and accurate in accordance with Good Documentation Practices.
• Escalate all enquirers without predefined answers according to defined processes.
• Other duties and special projects that are assigned by management. (experience related)
• Ensures optimal customer satisfaction.

Compliance

• Integrate compliance into daily activities.
• Comply with any corrective actions.
• Cooperate with investigations, monitoring and audits.
• Depending on experience level – peer to peer coaching.

Basic Qualifications

• Fluent in English + German
• Bachelor degree, diploma, medical or pharmaceutical technical assistant or equivalent in health care, natural sciences, pharmacy, nutritional specialists or a related discipline, or relevant equivalent business experience. Business experience such as medical sales representative will also be considered.
• Sound background to understand national health care systems and organizational hierarchies
• Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner.
• Proactive, analytical and pragmatic approach to problem solving.
• Able to work under pressure, juggling short deadlines, multiple priorities and concern for maintaining standards.
• Effective prioritization showing ability to be flexible whilst meeting customer needs and managing their expectations.
• Experience of software packages such as Word, Excel and Outlook.

Salary: 30-40K p/y+ bonus

Permanent