1st Line Support

  • by 83Zero
  • Location Epsom, Surrey, UK
  • Salary £100.00 - £110.00 / day
  • 195 days ago
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Job Description:

1st Line Support

3 month contract then goes permanent 


£14 per hour


Role Overview:

Our client a large IT Service Provider are looking for a 1st Line Support contractor to go in and hit the ground running on their new project. 


You will be working with a successful team in a helpdesk based in environment.  This is a phone based role where you will have the following responsibilities: 

  • To ensure that all calls to the Service Desk from our customers are logged and responded to within pre-set service levels.
  • Identify relevant problem types and associated priorities 
  • Verify information back to the customer on the call details ensuring that all the relevant information is entered into the call logging system in a clear and concise format 
  • If necessary, progress calls to other departments or third parties for further investigation ensuring regular updates and working towards a prompt resolution 
  • To proactively monitor all calls keeping the customer, and when necessary the TSC Management, informed at all times through to resolution 
  • Undertake proactive calls to make customers aware of known issues before they have to call the Service desk 
  • To play an active role within the Service desk team remaining flexible to support others during busy periods 
  • Actively strive to improve technical ability by self-study, organised in-house training and attendance of external courses


  • Experience With Exchange, Active Directory, Windows Server, TCP/IP, General Network troubleshooting, desktop troubleshooting
  • Must have good computer hardware and software knowledge
  • Excellent telephone manner.

If you are interested in this great opportunity please email me your CV to sophieellis@83zero.com


  • Job Type Contract, Full Time
  • Work Authorisation United Kingdom
  • Industry Sector Management Consultancy
  • Years Experience 1+ years
  • Career Level Experienced (Non-Manager)
  • Educational level Professional