You’ll be responsible for building relationships with customers on a one-to-one basis. You’ll take time to find out their needs and provide a solution from our wide range of products and services. You’ll need to provide face to face and telephone-based customer service. The aim of the role is to help customers build a secure and beneficial financial future.

We need a Personal Banking Manager for our branch in Manchester Piccadilly, Greater Manchester. This role is Full Time, 35 hours per week, Monday to Saturday.

Our interview dates are likely to be 11th March 2020. 

You don’t need any direct experience in the financial services – but you will need experience in an account management or an in-depth customer service role.

You’ll need to have:

• An interest in people and building rapport quickly
• Plenty of drive and commitment.
• Confidence and be able to speak to lots of different types of people in any situation
• Enthusiasm about working as part of a team.

As a minimum requirement you'll:

• have previous experience in financial services or retail customer-facing roles.
• have numeracy and literacy skills equivalent to GCSE grade C or NVQ II standard.
• have previous experience focusing on customer outcomes from in-depth customer interactions.
• be inquisitive, outgoing and empathetic.
• be aware of financial services compliance rules and regulations.

It would be nice if you also had:

• Previous experience in a similar account management or in-depth customer handling position.

Working on the branch floor, you’ll be banking hall and office-based. You’ll need to have the confidence to build relationships with people that expect a wide knowledge of financial services.  You’ll be comfortable in answering a simple question to handling a complex problem.

You’ll stay enthusiastic, calm and polite.  You’ll share your in depth knowledge of our products and services with our customers, ensuring they have all the information they need to make the right choice.

You’ll sometimes work on your own, but you’ll mostly work with colleagues, supporting each other to help customers. You’ll have to be able to spot opportunities to help our customers. You’ll need to know the ins and outs of all our products and services and how to work our computer systems and processes, but we’ll train you in that.

If you put a lot in, it’s only fair you should get a lot out. So if you help us do the right thing for our customers, we’ll help further your career at Nationwide. As well as your salary, there’s life assurance, a pension and a recognition and rewards scheme. We think it’s a great place to work, and we’re not afraid of giving you praise when you’ve done well.