Client Services Director

  • by TVH Marketing Solutions
  • Location Wokingham, Berkshire, UK
  • Salary £70,000 - £95,000 / year
  • 80 days ago
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Job Description:

We are pleased to be working with a brand new client in their search for a highly capable Client Services Director.

 Our client who are at the cutting edge of their business are an Agency with a difference who are leading the pack when it comes to AI.

 You will be a competent and practiced Client Services Director that has worked within an B2B Agency culture who will be able to deliver growth and exceed business expectation.

 With exceptional people-management skills, first-rate knowledge of industry trends, client brand guidelines, and excellent attention to detail, you will be required not only to provide exceptional tactical and day-to-day account support, but also to strategically and proactively develop and grow the account, extending opportunities with new clients and across new geographical boundaries.

Key Responsibilities

 

· Develop a clear understanding of clients’ objectives and develop strategies that meet those objectives, while utilising the full range of our clients’ services 


· To build a pipeline of future work and ensure that the existing client revenue target is achieved 


· To help identify, develop and convert new business opportunities 


· Work closely with the Creative and the Technology Teams to continually exceed client expectations 


· Work with the Technology Team to develop appropriate client solutions within commercial and strategic 
parameters 


· Maintain financial control of the account, reporting, NPS action plan and oversight of project-to-head 
allocation 


· To negotiate beneficial and competitive rate cards and contracts with client procurement teams 


· To manage tracking and reporting of performance to ensure team accountability and quality of service 


· To promote our clients vision and ownership of its values and strategic objectives 


· Monitor client relationships for undiscovered opportunities 


· Ultimately be responsible for the client relationships at the highest level 


· To lead and nurture the client services team to provide the very highest levels of client servicing 


· Be the go-to person for all account and industry insight and news: have a total grasp of the marketplace 


Skills and experience 


· Experience as a Senior Account Director role would be beneficial

· Ability to set realistic client expectations from the outset 


· Experience of identifying and attaining new business opportunities 


· Strong understanding of client brand guidelines and keeping abreast of relevant developments 


· Experience of monitoring and reporting on client profitability, along with revenue forecast planning 


· Ability to identify industry trends/competitive moves that may affect a client’s business, and present dynamic 
solutions 


· Strategic mind-set with a strong eye for detail 


· Excellent relationship-building skills with the ability to appreciate client demands 


· Evidence of working with creative teams and developers effectively 


· Understanding of digital technologies, Artificial Intelligence and Humanoid Robotics 


· Experience of working in a fast-paced environment 


If you are seeking to join a market leading firm that is searching for the “Best of the Best”, then we would like to hear from you immediately.

We also have a refer a friend scheme so why not pass this on or contact us to find out more about our scheme.

 

 

 

 

  • Job Type Permanent, Full Time
  • Work Authorisation United Kingdom
  • Industry Sector Marketing, Advertising, PR
  • Years Experience 5+ years
  • Career Level Executive (Director, Department Head)
  • Educational level Professional