Our client is a market leading technology organisation with an impressive portfolio of state-of-the-art products which due to continued growth and investment is looking to recruit an Application Support Analyst to play an integral role within their software delivery team.

As an Application Support Analyst, you work closely with their customers base and development team, to ensure they deliver the best possible service in a timely manner. Our client would ideally like to appoint someone with one or more years prior experience but are very happy to also consider recent IT graduates. The successful appointee will join a small experienced team with excellent scope for development and advancement.

Essential Skills/ Experience

• Triage experience with software systems (including log analysis; troubleshooting; identifying and classifying issues)
• Good knowledge of software troubleshooting tools and techniques
• A strong ability to solve problems and think laterally
• Understanding of SQL and NoSQL databases (MongoDB)
• Software installation and deployment experience
• Willing to take initiative to learn about new products
• A strong customer focuses
• Excellent verbal and written communication skills
• A demonstrable record of achievement in either relevant previous position(s) or academic work

Desirable Skills/ Experience

• Experience using ticketing/ITSM systems such as JIRA
• Knowledge of the Software Development Lifecycle/Support Processes
• Ideally a background in Application Support, Software Development or Testing.
• Understanding of telephony, VoIP, WebRTC, HTTP, HTTPS desirable
• AWS and cloud deployment experience
• Contact Centre exposure

The Package

• Starting salary of between £30k - £40K (depending on experience)
• Company Healthcare Scheme
• Pension Contributions
• Stock Options

Location:         Aylesbury, Buckinghamshire

Salary:             £30,000 - £40,000 (depending on experience)

Tenure:            Permanent