Looking for candidates with
- minimum 1 year in similar sales/account management role
- some industry experience ideally
Commission structure is discretionary, and will only be discussed at interview stage.
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Role purpose balancing the needs of the customer with the goals of the company by exceeding customer expectations with fast, efficient and accurate service to ensure first class relationships with existing customer base in order to retain and grow it.
Key responsibilities Deliverables/outcomes
Customer service
-Exceeding customer expectations
-Delivering outstanding level of service in line with the company vision
-Providing fast efficient and accurate service
-Advising customers in a professional and knowledgeable manner
-Recording and reporting customer issues to the management
Relationship management
-Maintaining first class relationships based on trust
-Being open and honest and consistent over time
-Converting leads to opportunities
Sales
-Coordinate a repeatable sales model for consistent success and revenue growth, to include, upgrades and annual service agreements.
-Securing and maintaining profitable accounts by understanding client needs, building trust and establishing rapport.
-Generating referrals from existing clients
Office duties and Assistance
-Assisting other departments as and when required
-Ad-hoc office duties, including answering the phone, filing etc.
Person specification
Experience
-minimum 1 year in similar sales/account management role
Skills, knowledge and abilities
- Excellent relationship building skills
- Strong organisational and planning skills
- Effective communication skills
-Negotiation skills
- Customer focused
- Self-motivated
- Results-driven
- Influencing
- Confident
-Well presented and professional
Desirable:
- degree educated
- experienced user of salesforce.com
- Consultative selling skills
