Medical Information Manager fluent German 

• Deliver successful implementation of Medical Information Service and business process responsibilities for assigned countries.
• Coordinate and oversee the Medical Information processes within GBS for assigned affiliates
• Be the escalation point for GBS operational issues for supported affiliates and customers
• Serve as a leader by directing the team and ensure the team successfully applies the customer interaction strategy to each interaction.

People Management

• Coordinate staff recruitment, including writing vacancy advertisements and liaise with Human Resources staff
• Recruit, manage, and develop people effectively to deliver exceptional value to internal and external customers.
• Provide development support for direct reports, including Performance Management and Development plan.
• Review the performance of staff, identify training needs and plan training sessions
• Coach, motivate and retain staff and coordinate bonus, reward and incentive schemes
• Assign employees to day-to-day activities and general team resource planning
• Ensure operational goals and targets are met with best in class processes/systems and within the boundaries of compliance.

Build relationships

• Partner with Quality and Compliance Team to develop operational improvement plans for employees and ensure staff qualifications.
• Collaborate with Medical Information partners to assure effective communication of the teams efforts and to obtain needed resources for the team.
• Influence and coordinate the integration of local, regional and corporate initiatives.
• Work with Senior Manager(s), Medical Information Europe, to develop and maintain relationships.

 
Influence and drive Process Improvement and Efficiency

• Lead and implement process improvement projects and optimisation opportunities related to Medical information processes.
• Lead Medical Information regional standardisation, ensuring adherence across all affiliates to the new standard process design.
• Execute internal controls and compliance – ensure rigorous process controls are embedded.
• Develop and manage key performance metrics both.
• Present metrics to local management and stakeholders.
• Develop and maintain challenging service level agreements (SLAs).
• Manage operational issues and resolution.
• Coordinate procedure and Job Aid updates.
• Develop and deliver presentations.

• Integrate compliance within the team into daily activities and help to interpret relevant regulations and guidelines.
• Monitor random calls to improve quality, minimize errors and track operative performance

Basic Qualifications

• Advanced degree or Bachelor degree in a medical or natural science discipline with at least 5 years of experience, or Master´s Degree with at least 2-3 years of experience, or PhD or relevant equivalent business experience.
• Licensed pharmacist or natural scientist or educational/work background in health care, medical affairs, medical development, and scientific or medical communications field.

Additional Skills/Preferences

• Fluency in German 
• Able to manage cross functional process alignment and management of processes to ensure compliance with industry, regulatory and customer requirements.
• High learning agility with ability to be flexible, adaptable, and to manage multiple, often conflicting, projects and teams and bring to successful resolution in a constantly changing business environment.
• Able to communicate clearly and succinctly with all audiences and forums through exemplary oral and written communication skills.
• Able to model and exemplify teamwork to ensure success of business and peers.
• Some travel may be required to support business needs.
• Experience
  • Demonstrate experience in Supervision/People Development
  • Strong Leadership skills
  • High self-awareness and ability to operate effectively in a multi-cultural and multi-lingual environment
  • Strong communicating skills
  • Performance driven – seek and act on results
  • Compliance and controls experience an advantage
  • Able to achieve results through people, directly and indirectly