As a leading Facilities Management company, G4S FM improves the lives of millions of people across the UK and Ireland by creating productive, safe and smooth working environments. We support the efficient delivery of front line services in critical environments for the private sector, national and local government agencies. Our services include facilities management, technical project management, business support and PFI contracts.

At G4S FM we are used to working in critical and secure environments. Our expertise in sectors such as defense, courts and hospitals is second to none. This expertise also reassures our clients in education, and utilities, where they welcome our extra vigilance when maintaining and operating their buildings.

Our success is therefore underpinned by the way we attract, develop and engage with our people, as well as the culture and values that shape the way we work and how our colleagues carry out their roles.

 Our values are core to shaping the culture of our organisation, helping to guide, unite, differentiate and sustain us. They are integral to everything we do. We act with integrity and respect. We are passionate about safety, security and service excellence and we achieve this through innovation and teamwork. We are a sustainable, ethical business and this is key to the ongoing success of G4S FM.

As a Helpdesk Operative you will work with all Facilities departments (such as the Administration Team and Maintenance Team) within G4S FM and promote good communication between G4S, the Trust, patients, visitors and the general public by ensuring all requests and enquiries are dealt with in line with G4S standards.

Some of your main responsibilities will include answering calls and emails in line with service level agreements, recording data accurately on G4S FM systems and ensuring it is passed to the relevant departments using the CAFM system. You will be responsible for providing callers with accurate information promptly so that the G4S Hard FM Team comply with contractual response times. 

You will coordinate the daily work flow between G4S FM Services Teams (Housekeeping, Hard FM, Porters) and refer any enquiries that cannot be dealt with to the appropriate individual or body and undertake general administration duties. 

Essential Criteria

• Proven experience of working in a Call Centre or similar environment
• Knowledge of the CAFM systems
• Customer service experience

It would be desirable for this position if you have experience working in an NHS environment, Level 2 Customer Services / Business Administration and experience in a Facilities Management background. 

This role is for 20 hours a week over the weekend, various times between 8:00am - 10:00pm