We’re no strangers to being at the forefront of technological breakthroughs – first in the UK to launch internet banking, joint first with Apple pay, Cisco leading-edge technology in our branches.

Building on that success, we’re now on a hugely exciting and ambitious transformation journey to become a simpler, more agile and innovative organisation, whilst remaining relentlessly focused on delivering legendary products and services to our members…

We are looking for a highly experienced Wintel Support Engineer in our head offices in Swindon. You’ll join our 3rdline IT Support team providing root cause and problem diagnosis for Windows based systems at an exciting time when we are starting to roll-out MS latest system (2019). Day-to-day you will work in a team of other Wintel specialists as well as taking part in cross functional teams to diagnose more complex issues across multiple technology areas.

The primary focus of the team is proactive and preventive work through the problem management process with occasional but significant involvement in the diagnosis of major and complex service impacting incidents.  You will also Line Manage a small team (4) of junior server specialists, managing their workloads and ensuring they are meeting agreed service levels.

You will be a self-motivated IT professional with significant experience in a 2nd/3rd line IT support role, have excellent communication skills, and the ability to articulate risks and issues as well as manage stakeholders and their expectations.

At Nationwide we openly put our 15 million members at the centre of every decision we make as a business. Every role, no matter what it’s doing, is member focused.

What you’ll be doing

You would have had experience of working in a technical team, providing root cause problem diagnosis and incident resolution, with the ability to identify, plan, implement and lead the complex proactive system enhancements to ensure efficient running of the Society’s technical infrastructure.

As a proven Line Manager, you’ll be managing the workload and mentoring junior staff to build technical and technology related business skills. You will have worked in a large organisation following ITIL best practice following a methodical, controlled, governed approach to project and system management.

You will proactively manage Nationwide’s production Windows server estate and support business critical systems on a 24x7 basis (out of business hours support is provided on a rota’ d on call basis).

Responsible for the third line support for critical line of business systems hosted on the Microsoft platform, you’ll be focussed on proactive and preventative work to ensure service levels are maintained without unexpected interruption in an environment where member and regulator expectations for service continue to rise. You will mentor and guide junior staff technically and you will be the first point of contact for technical and management escalation.

About You

You will have experience working on the following:

Windows Server 2012/2016/2019

PowerShell

Windows Security

IIS and Web services

PKI

Good knowledge of TCP/IP, DNS, WINS, DHCP

Experience of the following would be useful but not essential as training will be provided

Problem solving methods (Advance7 RPR, Kepner Tregoe, etc)

Wireshark/NetMon packet trace analysis

Microsoft SysInternals and memory dump analysis

Major cloud platforms (Azure, AWS, Google)

BizTalk, IBM MQ, MS SQL

We’re also interested in who you are as a person. Why? Because our membership is made up of so many different kinds of people, so we want our employees to be just as diverse. We’d love to hear about:

• Your values, and what makes you who you are
• How you’d make a difference to our members in this role

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

Our people’s success isn’t based on how long they spend at their desk. While you’ll have contracted hours, we want to offer a flexible environment where possible. That might be working from home, logging on from other offices across the UK, or working part time or compressed hours.

We’ve let you know about the flexibility available for this role at the start of the advert. This means you can quickly decide if it suits how you’d like to work.

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday

Why work at Nationwide?

We’re a building society founded by ordinary people, our members, who came together to help each other get the most from their money, buy homes and save for their futures. For over 130 years, we’ve supported each other and our communities, and we’ve done the right thing for wider society too.

If you come to work here at Nationwide, you’ll be part of that. Part of something a bit different. And something really quite special.

What’s more, we have a strong ethic of care for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We’re committed to creating a culture that recognises and truly values our individual differences and identities. So, if you’d like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured, and you feel empowered to contribute, then please apply and help us in building society, nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button.  You’ll need to attach your up to date CV and answer a few quick questions for us.

We respond to everyone, and so we will be in contact shortly after the closing date to let you know the outcome of your application.