Is customer service your main priority?  You’ll be managing and motivating a team to deliver fantastic customer service in one of our branches.

We need an Assistant Branch Manager for our branch in Bradford, West Yorkshire. This role is Full Time, 35 hours per week, Monday to Saturday

Our interview date is likely to be 10th June 2020.

 

Who we're looking for

As a minimum requirement you’ll:

• Have branch experience.
• Have an understanding of risk and regulatory requirements.
• Be able to solve problems quickly and efficiently

 It would be nice if you also had:

• Knowledge of the Societies products, services and policies.

What you'll be doing

Working within the branch you’ll thrive on getting the best out of your people. The biggest part of your role will be focused on leading Member Representatives in giving the best customer service. You’ll develop your team through training, coaching and influencing.

You’ll be able to plan, analyse trends and build relationships with your team and our customers, by having PRIDE at the forefront of all your actions.  Making sure that the branch reaches its benchmarks while maintaining quality and compliance with FCA standards.

The extras you’ll get

If you put a lot in, it’s only fair you should get a lot out and we’re not afraid of giving you praise when you’ve done well.   So if you help us do the right thing for our customers, we’ll help further your career at Nationwide.  As well as your salary, there’s life assurance, a pension and a recognition and rewards scheme.  We think Nationwide’s a great place to work.

Why work for us

At Nationwide we’re here for our members and we put their needs first in everything we do.  And now more than ever two things are helping us go from strength to strength: we put our customers first, and we’re known for being open, honest and trustworthy.

We’re also the World’s largest Building Society with communities at the heart of everything we do.  We aim to do the right thing for our members which helps set us apart from our competitors.  But we need good people to help us do it.  People who understand what we believe in and have the talent and drive to keep us successful.

At Nationwide we have a strong ethic of care, and a genuine concern for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We are committed to creating a culture that recognises and truly values our individual differences and identities. If you’d like to be a part of an inclusive workplace where you can be yourself,  where your talents are nurtured and you feel empowered to contribute then please apply and help us in building society, nationwide.