Junior Client Relations Manager

  • by Profectus Recruitment
  • Location Newbury, Berkshire, UK
  • Salary £20,000 - £25,000 / year
  • 147 days ago
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Job Description:

Junior Client Relations Manager / Software Installations

Profectus Recruitment is looking to recruit a Junior Client Relations Manager who will assist our innovative client with their own client relations as their business continues to grow and expand.

The main responsibilities include managing clients in the UK and overseas installing On-Site Software solutions as well as managing clients using their hosted version of the software. Over time, you will play a key role in ensuring continued customer satisfaction, and working as a part of their committed team.

The successful candidate will have a passion for working with technology, be able to work well with others and have a “can-do” attitude.

Key Responsibilities

  • Build and maintain positive relationships with Clients.
  • Prepare client facing and internal documentation.
  • Provide excellent client training at all levels.
  • Manage client expectations and maintain regular contact with clients.
  • Ensure Client Relations KPI scores are, as a minimum, maintained.
  • Provide assistance for clients and partners installing their software On-Site.
  • Assisting with the implementation and deployments of On-site and hosted versions of the software
  • Liaising with their Partners to ensure they are able to assist client with the implementation.
  • Willing to travel.

Essential Skills Required

  • Experience of customer management skills
  • Good communication skills and attention to detail
  • Good to excellent presentation skills
  • Flexible and able to work in a dynamic team environment.
  • Effective organisational and time-management skills.
  • Able to demonstrate the ability to support installation of IT solutions.

This is a fantastic opportunity for the right individual to really kick their career to the next level. You will benefit from fantastic training from the company on their unique software product with genuine career progression available within this fast growing company.

  • Job Type Permanent, Full Time
  • Work Authorisation United Kingdom
  • Industry Sector IT & Internet
  • Years Experience Less than 1 year
  • Career Level Student (Higher education/Graduate)
  • Educational level 'A' level/Higher or equivalent