Customer Service Administrator – Supplier Amendments

Gold Medal Travel is an award winning tour operator and airline consolidator, based on Preston Docks. Owned by dnata Travel, part of the Emirates Group we sell worldwide travel via our travel agent partners to hundreds of destinations throughout the world. Our products include scheduled flights on may leading airlines, hotel accommodation, car rental, transfers, sightseeing, theme park passes and travel insurance

We are now recruiting a Customer Service Administrator – Supplier Amendments.  You will be responsible for advising customers of enforced schedule changes, fuel surcharges, ticket deadlines and actioning Galileo queues.  You will also action all aspects of an amendment to flight / ground product arrangements following an enforced change. Supporting other areas of Operations as and when required.

You will be required to work 40 hours per week, 5 days over 7. 

Essential Skills, Knowledge and Experience:

• Excellent communications skills both written and verbal
• Customer Focused
• Passion for delivering quality service
• Detail orientation 
• Proactive
• Methodical
• Team Player
• Quality Focused
• Adaptable
• Organised and efficient, good time management
• Ability to stay calm and work well under pressure.