ITSM Consultant

  • by 83Zero
  • Location London, London, UK
  • Salary £50,000 - £70,000 / year
  • 146 days ago
Set up a job alert

Share this job offer

Job Description:

You will be joining an IT support and services company who engage at all points throughout the IT Operating Model (from strategy to operations) and are technology and tools agnostic.

Our Consultants engage at all levels, they need to win over operational staff, convince managers and influence directors.

Our Consultants must be flexible to accommodate our clients. The role involves travel and staying away from home many nights. Most clients are UK-based but a few are overseas and some UK clients have overseas branches.


Duties include:


  • Delivery of specific tasks and assignments as agreed with the Service Management Practice to the required deadlines and quality
  • Identifying additional value to the company through suggesting research and/or learning opportunities
  • Identifying further opportunities to engage with potential Customers and assist the Sales Team to define and land those opportunities
  • Be proactive in the development of the Service Management Practice. This includes updating the Best Practice library and producing whitepapers, case studies, blogs or other items that will develop the business


Required Skills


  • Extensive experience of operating across the Service Management Lifecycle
  • Practical experience in a strategic or senior management role
  • Experience of process implementation and improvement
  • Experience of IT project management
  • Ability to gather requirements and articulate these to all parties
  • Diverse IT background with significant experience in large scale blue-chip corporations



  • Experience of, or exposure to, Agile Project Management, Agile Development, Digital and Cloud implementations and management plus DevOps ways of working
  • ITIL Manager’s Certificate (Version 2) or ITIL Expert Certificate (Version 3)
  • Experience in undertaking ITIL Maturity Assessments (or other equivalent)
  • Experience in multiple industries
  • Consultancy experience
  • Project Management certification
  • ISO certification
  • Experience and/or accreditation of COBIT / SFIA / Six Sigma / Lean / IT4IT


If you’re an experienced Service Management Consultant looking to join a market leader, please apply now!

  • Job Type Permanent, Full Time
  • Work Authorisation No
  • Industry Sector IT & Internet