Senior Software Support & Operation

  • by BPM Tech
  • Location Letchworth, Hertfordshire, UK
  • Salary £55,000 - £65,000 / year
  • 183 days ago
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Job Description:

Senior Software Support & Operations Manager

Annual salary of up to £65000

12 month Fixed Term Contract


The company:

A fast growing, cloud-based platform provider is seeking a Senior Software Support & Operations Manager to join their team. You will be responsible for providing 1st, 2nd and 3rd line support to their clients and to act as the liaison between the end users and internal team to facilitate requests for service/information and escalating incidents.

You'll definitely have:

  • Strong working knowledge of SQL
  • Knowledge of AWS/Azure
  • Knowledge of issue/support ticketing systems (preferably Zendesk
  • Experience in the full software development life cycle
  • Excellent analytical and problem solving skills
  • Understanding of web application components (HTML, CSS, JavaScript)

To apply:

For more information and to apply, please click the 'apply' button.


  • Job Type Contract, Full Time
  • Work Authorisation No
  • Industry Sector IT & Internet