Scope: To ensure day to day Security Support duties are effectively executed in accordance with HMG Security Policy Framework and BAE Systems Maritime Services and Maritime Naval Ships Policy.

Purpose of role:

To provide a professional and responsive Customer Service by providing excellent communications, coupled with quick and accurate keyboard skills.

To be an effective point of contact for both customers and BAE Systems operations.

Actively help to promote customer service across the business and put forward ideas for innovation in an appropriate way.

Manage customer expectations and deliver on time, to meet those expectations whilst understanding and clearly communicating customer requirements without making assumptions.

To ensure customer confidentiality of information at all times.

Key Outputs / Deliverables:

In line with the company Code of Conduct, behave ethically in dealing with fellow employees, customers, suppliers, contractors, stakeholders and competitors.

Support the security culture by raising security awareness among employees and contractors in the local area.

Develop an understanding of BAE Systems practices, HMG Security Policy Framework and National Security Clearance Protocols.

Ensure that all clearances and aftercare is implemented in line with Company and National Clearance processes and liaising with customers as necessary.

Ensure all security clearances and re-vets are processed in a timely manner and in date and are transferred as required.

Provide advice on routine security queries and procedures with support from senior colleagues.

Assist in the International Visit Control process (IVCO).

Process relevant applications for site passes and permits.

Key Interpersonal/Behavioural Skills :

Ensure personal contribution continues to support the function and BAE Systems objectives.

Challenge and analyse situations, identifying opportunities for improvement.

Through the setting of high personal standards, promote individual co-operation and development within the team.

Communicate in a clear, concise and polite manner with all customers.

Anticipate and respond to changing customer needs and expectations

Effective Leadership / Teamwork:

Be a good team player which is both professional and flexible, and demonstrates a "can do" approach.

Ensure personal understanding and take specific actions to ensure objectives are achieved.

Planning /Organising:

Ensure all communication is open, honest, and effective whilst ensuring the confidentiality of commercial, MOD, and BAE Systems personnel sensitive information.

Maintain the integrity of the security operating systems, reporting any faults to the Security Controller.

Attend regular Security Team meetings to review progress, relationships and policies.

Manage time and effort effectively for the role and responsibilities and work with the line manager to identify priorities.

Ensure queries, e-mail and voice mail communications are appropriately dealt with in a timely manager.

Undertake other duties and responsibilities within individual capabilities that are reasonable, and may be required from time to time.

SHE:

Carry out work in a safe manner as instructed and trained, using appropriate PPE, safe systems of work and be aware of own limitations, seeing guidance as and when required.

Comply with BAE Systems SHE policies and procedures.

Continuous Improvement:

Review personal achievement against objectives, on a regular basis, and ensure non-achievements are reviewed to determine the cause and develop suitable/ realistic solutions.

Participate and support change through communications and undertaking actions within agreed timescales.

Suggest and identify improvements in the current levels of service in an effective way.

Ensure awareness of BAE Systems values and business initiatives/objectives.

Discuss areas of concern with line manager.

Qualifications:

Experience in a similar role.

PC literate with knowledge of relevant word processing, spreadsheet applications.

Understanding of statutory/legal obligations, HMG Security Policy Framework.

Customer Service experience.

Experience and understanding of working within an MOD and commercial environment.

Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Matchtech and may assist with processing your application.