The role demands strong individuals to manage work orders and work within set Key Performance Targets (KPI's) and Service Level Agreements (SLA's) to deliver outstanding customer service to our client, via phone calls from the client's site managers and engineers, or direct transfers from the scheduling system.
The team triage and scope work orders to decide on best path to resolution, and ensuring the maintenance requirements as notified by the client, are accurately recorded, prioritised, and scheduled and monitored until completion within the best possible return to service times to deliver key business results in line with the MSP key values and service level agreements (SLA's).
Skills and Experience:
Working Pattern: 45 hrs per week; Alternate weekly shifts 07:30 - 17:00 and 08:30 - 18:00. Also, full weekend rostered as overtime or lieu time as preference
Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.
Gattaca Plc provides support services to Matchtech and may assist with processing your application.