Admin Support Co-ordinator

  • by Aspire Recruitment
  • Location Manchester, Greater Manchester, UK
  • Salary £15,500 - £16,500 / year
  • 23 days ago
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Job Description:

Admin Support Co-ordinator   

Manchester

£16,000

To deliver first class customer service to customers and employers via telephone and face to face, obtaining and providing information and recording information accurately onto a computerised database inline with contract compliance of paperwork and claims on the contract.

    • Contacting customers that are currently on Programme.
    • Provide excellent level of customer service over the telephone and face to face
    • Collection of evidence and verification of evidence.
    • To maintain paperwork and electronic records in order to ensure a high level of contract compliance.
    • Providing a service to ensure contact with customers is maintained and does not fall below 28 days uncontacted in line with contract requirements
    • Supporting customers over the telephone and face to face with any questions they may have or addressing and helping to resolve any issues customers may face and booking back in to see their adviser if required.
    • To contact employers and training providers to establish information about customers progressions.
    • To ensure all systems are up to date and information captures and validates all payments related to the contact made.
    • Keep the system up to date to ensure we are fully compliant with our contract
    • To ensure all calls and contact is recorded are genuine and meet the companies and contracts polices and procedures.
    • To capture and record information regarding customers outcomes in an accurate and effective manner.
    • Work closely with advisers and lead advisers.

Essential Skills:

  • Must have excellent customer service, telephone manner, good organisational skills and excellent IT skills.

Key Skills:

  • Ability to work to challenging targets and key performance indicators
  • Ability to obtain information and record information accurately with high level of attention to detail.
  • Flexible approach to work including willingness to travel and working outside of office hours
  • Well developed IT skills, including and understanding of computerised management information systems, spreadsheet, diary management and email.
  • The ability to work under pressure in a highly performance driven environment
  • Must have a strong interpersonal skills to deal with customers
  • Ability to work effectively as part of a team
  • Willingness to undertake training as required

 

Experience:

  • It would be advantageous to have experience of dealing with customers either face to face or over the phone but this is not essential.

 

Knowledge:

  • A willingness and desire to work in an office environment
  • Good working knowledge of all Microsoft packages
  • Knowledge of administrative systems

 

Personal Style:

  • A warm, approachable style to delivery is required in order to build relationships and rapport.

 

If you have the required skills and experience and would like to find out more about this great opportunity, please apply online now or call on 0161 245 4942.

Please note this vacancy is being handled by Aspire Recruitment (agy). Please be aware we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.

 

 

  

 

  • Job Type Permanent, Full Time
  • Work Authorisation United Kingdom
  • Industry Sector Recruitment Sales
  • Years Experience 1+ years

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