Senior CRM Analyst (Salesforce)

  • by 83Zero
  • Location Oxford, Oxfordshire, UK
  • Salary £50,000 - £55,000 / year
  • 82 days ago
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Job Description:

Senior CRM Analyst required for a leading medical organisation based in Oxford.

This is a permanent opportunity paying circa £50-55k per annum.

You will be responsible for providing functional and production support to Salesforce.com user community. Identify opportunities to improve both IT and business processes in the CRM space and lead these projects/process improvements through completion. Be a functional and technical expert in Salesforce cloud application and its capabilities and understand best practices in CRM space, in general.

Responsible to provide support to end users of Salesforce.com globally, with a primary focus in Europe

  • Have a good understanding of Salesforce.com implementation and customizations
  • Master business models and strategic direction and consult with Business management to assess, analyze, recommend, and implement business improvements and initiatives using Salesforce.com
  • Use simple techniques to define as-is and to-be process and data flows and solutions, to Business users and other IT team members
  • Coordinate and lead small and medium sized IT projects & application enhancements, involving multiple departments and geographic regions, through the steps of the software development lifecycle: requirements gathering and analysis, solution design, testing, implementation and support
  • Create reports or template mock-ups and requirements based on enterprise reporting needs
  • Use the “configure first, code second” method when designing solutions
  • Evaluate & recommend AppExchange applications to meet requirements
  • Collaborate with other IT members and business users to perform thorough system and regression testing
  • Perform impact analysis on new releases of features/functions, and support their testing and implementation

 

Excellent team work, communication skills and leadership skills are a must.

If you are interested to find out more then please get in touch with David Eales at davideales@83zero.com

  • Job Type Permanent, Full Time
  • Work Authorisation No
  • Industry Sector IT & Internet