Client Engagement Co-ordinator

  • by Aspire Recruitment
  • Location Manchester, Greater Manchester, UK
  • Salary £20,000 - £22,000 / year
  • 133 days ago
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Job Description:

Client Engagement Co-ordinator

Manchester City Centre

£20,000 - £22,000

 

My Client is looking to take on a Client Engagement Co-ordinator to co-ordinate and manage all new business opportunities on behalf of the company through enquiry handling, client engagement and events co-ordination.

 

Key Responsibilities:

 

Enquiry handling and lead management/co-ordination:

 

  • To proactively manage inbound customer enquiries via the phone, email, social media, post and in-person and deliver a high degree of customer care through using effective questioning and listening skills to draw out the client’s true needs, investigating beyond their stated request.
  • Design, develop and actively use diagnostic tools to fully understand and broker clients’ needs.
  • Accurately carry out initial telephone diagnostics to understand the breadth of client needs and provide light touch advice and low-level sales support to clients.
  • To refer clients to colleagues who can offer more detailed advice and support to the client.
  • To support the external sales team with the ongoing client engagement of new business that requires longer-term nurturing (pre-sales).
  • To ensure all client information and records are up to date to provide a seamless experience for the client & to enable the company to build on this client insight gained.
  • To support the improvement and refinement of the Standard Operating System through active use and feedback.

 

Client engagement and stimulation of business opportunities:

  • To engage with ‘category C’ clients through agreed channels (including newsletters, e-shots and social media).
  • To maintain a portfolio of category B clients and make outbound phone calls to both company associates and clients (as appropriate) to understand and identify opportunities to gain additional sales following the completion of a project or assessment.
  • To manage the closure of a sale or refer sales opportunities to the wider team.
  • Maintain database and capture sales opportunities from existing client base to support evaluation of service and systems.

 

Business development events and development program:

 

  • Support the wider team to co-ordinate and administer events including venue bookings, trainer co-ordination, delegate contact and co-ordination, collation of materials, evaluation and feedback activity. All events must be managed on time and within budget.
  • Capture attendance data and follow up with progression routes & timescales to support nurturing the client to work with the business.
  • Support marketing activity with the active promotion of the development calendar through various client engagement activities.
  • Make appropriate colleagues aware of the quality and stock levels of workshop materials.

 

Other duties:

 

  • Offer appropriate administrative support for any framework contracts obtained and maintained by the company.
  • On occasion support other colleagues within the team to ensure our service levels are met across the company e.g. annual leave, heavy workload periods
  • Actively participate in additional working parties which support the ongoing improvement of working practices within the business.

 

  • Supporting a client base of circa 3000 businesses.
  • Supporting 2 business development teams.
  • Liaising with and supporting associates and trainers.
  • Liaising with Client Services team.
  • Working with the Marketing Manager.

 

Essential Skills:

 

  • Sales and Account management skills.
  • Excellent communication and networking skills.
  • Excellent planning, organizational, administrative and project management skills.
  • Well-developed IT skills, including an understanding of computerised management information systems, spreadsheets, diary management, e-mail, webinar platforms, LinkedIn as a business development tool and CRM databases.
  • Excellent Customer service and Diagnostic Skills with the ability to communicate effectively over the phone.
  • Has an ability to handle competing priorities with ease.
  • Manages leads effectively to ensure the company builds positive relationships, and converts them into sales opportunities.
  • Management of team workloads and scheduling in outlook diaries.
  • Ability to undertake complex data interrogation and compile relevant MI reports and Statistics.
  • Ability to identify opportunities and to be innovative and proactive in seeking and stimulating sales opportunities.
  • Confident in discussing business queries with all sector and size businesses.

 

Qualifications / Experience:

  • Business experience in a sales and/or account management environment.
  • Successful track record in sales and/or account management for organisational development services and/or consultancy support.
  •  

Knowledge:

  • Understanding and experience of sales and/or account management techniques.
  • Has technical knowledge of Investors in people and/or organisational development principles.
  • Knowledge and understanding of business practice and common business/management issues.

Please note this vacancy is being handled by Aspire Recruitment (agy). Please be aware we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.

 

  • Job Type Permanent, Full Time
  • Work Authorisation United Kingdom
  • Industry Sector Other
  • Years Experience Less than 1 year
  • Career Level Not Provided
  • Educational level Some Secondary School Coursework