Job title: Trainee Photocopier & Installation Engineer
Reporting to: Service Manager/Logistics Team Leader
Job Type: Permanent & Full-Time
Location: Reading, Berkshire
Salary: £18,000 per annum
About the company:
Our client has been established for over 25 years and has grown steadily to become one of the UK's leading providers of managed print services and document solutions. Our client provides a dedicated service to over 2,500 organisations providing Managed Print Services, IT Services, Unified Communications, Document Workflow and Business Continuity.
The company is ambitious that wishes to grow from £25m to £50m turnover in the next 5 years and expect to be completing 250 installations per month by 2017.
50% of our installations will be to new customers and this will be their first real experience of us as a company. First impressions count and will help define whether we win more business from that client over time.
The reverse logistics, scrap, salvage, refurb, disposal element of our business can add significantly to our profitability.
As such, the Workshop and Logistics team will play a central part in determining whether we reach both our growth and our profit targets.
The purpose of this role is to provide client with a first class service for technical installation of photocopiers, printers and MFD's.
Main duties and responsibilities:
To carry out machines deliveries and installations, machine relocations and machines collections in a timely and professional manner including:
To assist in the workshop with assembling, moving, picking and cleaning photocopiers, printers and MFDs.
To ensure all paperwork is properly completed, signed and returned as appropriate.
To assist the Workshop and Logistics Manager with all other tasks.
Key working relationships and contacts:
Sales Order Processing – so that installation work is well planned both internally and with the customer and the reverse logistics elements are clearly understood
IT – so that network connectivity, software installs and user training appears to the customer to be “joined up” with the physical install process
Warehouse – so that the machines are available and ready for preparation and despatch as required
Required skills and experience:
Salary & Package: