Business Support Officer - Adult Social Care

  • by Teqniq
  • Location London, London, UK
  • Salary £11.51 / hour
  • 127 days ago
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Job Description:

Our client is looking for an experienced Business Support Officer - Adult Social Care to work on a 36 hour per week contract role to start on the 13-08-17 until the 07-11-17 with a likely extension.

Hours are: 9:00 am to 5:30 pm

One Business Support Officer is required for the client's Adult Community Review Team. The Team is a busy, dynamic and supportive Team which manages cases involving annual reviews, reassessments, safeguarding and other challenging complex work including legal and court cases.

The ideal candidate should have substantial experience of providing telephone and emails related services to the public and be able to elicit information from service users, carers and professionals.

The successful candidate must have excellent IT skills and be able to converse and produce written work to a high standard. The successful candidate will provide telephone and email support to Practitioners in the team by taking messages and responding to urgent matters when the Allocated Practitioners are out of the office. Enthusiasm, flexibility, and commitment to excellent service delivery are key to appointment.

Candidate Profile


  1. Working knowledge of Microsoft Office at a level to compile; reports (including embedded tables / diagrams), correspondence, presentations, maintaining spreadsheets, meeting arrangements.


  1. Knowledge of how equal opportunities principles apply in administrative and customer services.


  1. To understand the principles of supervision.


  1. Literacy skills in order to research and produce reports, management information, non-standard correspondence, minutes and accurate records of meetings.


5          Numeracy skills in order to compile statistical and financial information and undertake complex calculations.


6          To have significant administrative experience including:


  • interpreting policy/ procedural guidance, where courses of action are not clear, and advise others accordingly
  • compiling and maintaining records and administrative systems both manual and computerised
  • managing manual and IT records to achieve efficiency and confidentiality
  • using a wide range of office equipment and ICT software
  • organising and prioritising a workload, managing conflicting demands.
  • working in a customer focused environment,


  1. Experience of composing written materials that meet customers’ needs:-


  • original correspondence,
  • appropriate use of e-mail
  • simple reports,
  • administration of meetings including note/minute taking


This job is based at Peckham, London, SE15 2HP





  • Job Type Temporary, Full Time
  • Work Authorisation No
  • Industry Sector Secretarial, PAs, Administration
  • Years Experience 2+ years
  • Career Level Experienced (Non-Manager)
  • Educational level 'A' level/Higher or equivalent