Summary

HMRC is the UK's tax, payments and customs authority and we have a vital purpose: we collect the money that pays for the UK’s public services and help families and individuals with targeted financial support. Alongside this, HMRC has the ambition to transform the organisation so that it is a Great Place to Work for everyone.

Focusing on our culture is essential to the delivery of all HMRC’s strategic objectives. The published Respect at Work Review in 2019, and the current COVID19 pandemic, have both acted as accelerators for cultural change, uniting colleagues behind changes that need to occur in the way we operate and behave towards one another. The Respect at Work Programme has been established to implement the recommendations of the report. In the next phase of this work, the Culture and Behaviours Team will continue to build on the momentum already created to:

Embed our commitments, values and expectations into organisational strategic decision making so that the cultural impact of decisions is always considered.

Ensure HMRC’s standards are clear throughout the Employee Lifecycle.

Ensure Managers have the knowledge and tools to build an environment that is safe and trusting; where people feel valued, have a voice and act with autonomy.

Support the organisation to actively live Our Commitments, recognising when they are exhibited and confidently and effectively challenging when they are absent, at a strategic level, business level and individual/interpersonal everyday level.

Improve business outcomes and customer experience.

Job description

As a senior member of the Culture and Behaviour Team, you will be responsible for:

• Making great connections across HR, transformation programmes and business area people plans, aligning products, learning and outcomes so that it all fits together clearly.
• Partnering with the businesses/people programmes to co-create, tailor and test concepts that enable safety to be delivered through business area people plans, so that change can happen in the operational reality.
• Developing leaders and managers who build trust between them and their people, who enable change and model our commitments.
• Creating a single narrative with Great Place to Work at its heart.
• Setting the organisational development agenda so that inclusivity and respect are built as a result of your interventions.
• Carrying out occasional organisation design projects, working alongside businesses to help them develop operating models that deliver tangible business and cultural outcomes.

Working in the Change Programmes area, you will be responsible for:

• Supporting change programmes/dependencies to influence the desired culture and behaviour.
• Maintaining information flow between change programmes/dependencies and the Respect at Work programme.
• Building links through the CPO Change Network in order to identify further opportunities for Respect at Work influence.
• Building and maintaining key programme/dependency relationships.
• Developing partnerships to increase influence in programmes.

Essential Criteria

• The principles, methodologies, tools and techniques of organisation design and development.

• Practical experience of handling stakeholders in a high-profile change environment.

• A formal OD qualification or equivalent specialist knowledge and proven experience gained in a delivery environment.

Desirable Criteria:

• CIPD Membership (willing to work towards if not qualified)

• Understanding of HMRC and its business areas/a large, complex organisation.

• Experience of leading and managing a team.

Desirable Qualifications

CIPD, desirable.

Qualifications: Civil Service Organisation Design & Development Practitioner qualification.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Communicating and Influencing
• Working Together
• Seeing the Big Picture

No agencies please. Only relevant candidates will be contacted.