IT Service Transition Manager required for a 6 month contract (potential of extending) based in West Sussex but working remotely for foreseeable.

Working outside of IR35 for a leading utilities organisation, as IT Service Transition Manager, you will co-ordinate service design and manage the service transition from projects, internal and external suppliers through to live services. This will include existing CCTV/alarm monitoring systems and bringing a number of IT Services in-house.

Key responsibilities:

* As Service Transition Manager own the service transition processes ensuring these are socialised and embedded across the IT organisation.

* Be accountable for the smooth transition of new/changed/enhanced services into BAU support.

* Act as the Escalation point in the management of transition deliverables stepping in to resolve any areas of potential conflict or dispute.

* Liaise with business owners, project managers, design teams, operations teams, IT partners and suppliers to ensure the transition of services and associated documentation is delivered to a high standard.

* Ensure service designs and end to end support models are in place for new services and that these are reviewed and updated for any changed or enhanced service.

* Oversees the transfer of any IT assets

* Provide technical expertise within the Transition Management team and supports delivery of the key service requirements.

* Maintains the Service Catalogue ensuring processes and governance are in place for on-going management and associated SLAs are in place to meet the Business Requirements and have been agreed with relevant suppliers.

For this role, you need to have the following experience:

* ITIL v 3 Foundation (minimum)

* Significant experience in IT Service Transition management and Service Design.

* Previous experience in technology/service delivery/management of service operations.

* Wide and detailed IT knowledge, together with the ability to quickly understand the services provided to the business and the business' use of those services, including delivery of Digital Solutions and Agile delivery arrangements .

* Demonstrable experience in end to end service management of enterprise, complex business-critical systems with user populations in excess of 500.

* Experienced in coordinating customers, service desk, infrastructure, applications, 3rd party suppliers during service transition.

This position is to start ASAP and will pay between £450 - £525 ltd/umbrella per day (outside of IR35) depending on your level of experience.

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