Location: Horsham

Rate: £8.97ph

Hours: 37.5hrs per week on rotational shift pattern 7-3/8-4/3-11

The role of the customer service advisor will require:

• To dispatch reactive and non reactive work to the Customer Response Technicians in your area ensuring that all response times and RBD's are met where possible
• P1 to be dispatched within 10 minutes of receipt of work order into Corona
• Keep day sheet/standby sheet up to date
• Make all Customer contact within 30 minute SLA and then update continually
• Actively monitor and maintain your work group ensuring that all work orders are UPDATED and CLOSED in a timely and accurate manner.
• Update all systems and email any work orders that need cancelling to your County inbox for cancellation.
• Update CSMS with relevant information
• Raise follow on work orders for Crew when required via Ellipse.
• Log contractors on and off as required both in Corona and/or Ellipse if do not have our device
• Liaise on a regular basis with the County Customer Team Leader to proactively discuss the outstanding workload
• To provide cover and assistance to colleagues as and when required
• Leader
• Read all emails and access web portal to keep updated on relevant information

The successful customer service advisor will require:

• Excellent communication both verbally and written
• Able to communicate effectively with both internal and external customers
• Excellent attention to detail
• Organised

Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Matchtech and may assist with processing your application.