Location: Farnborough

Hours: Monday - Sunday (08:00- 16:15/ 09:00- 17:15/ 09:45- 18:00) 37.5 hrs per week

Hourly rate: £13.47ph

Contract length: Until 31 Dec 2020

The role of the customer service advisor will include:

• Calculate and offer support and guidance on new business quotations
• Challenge, validate and obtain authorisation for requests outside of own authorisation for rates, commissions and residual values
• Resolve queries and optimise new business opportunities
• Provide concise and detailed advice to retailer/partner on tactical campaigns to avoid significant financial risk for all parties
• Strengthen relationships with retailers and partners to secure all relevant business opportunities
• Provide advice to Retailers/Partners on status of proposals in Underwriting
• Validate customer proofs for authenticity. Investigate all data disputes and address checks
• Adhere to set specific administrative objectives to ensure all tasks are completed within agreed SLA.
• Complete various administrative duties to include the reloading of erroneous agreements and Department procedure documentation
• Assist with the workflow allocation and daily team rotas.
• Assist with the production of daily telephony stats and reports.

The successful customer service advisor will require:

• Ability to work in a high-pressure, high-call volume environment
• Ability to handle and prioritise multiple high priority tasks to ensure completion within given timescales
• Provide appropriate and flexible support during weekends, bank holidays and busy periods as required to ensure a consistent service is provided
• Ability to work with a variety of people at all levels
• Ability to accurately handle and understand numerical data
• Strong telephone and customer service skills
• Computer literate with sound knowledge of all Microsoft Office packages
• Proven ability to work to deadline with a high level of accuracy
• Negotiation skills
• Commercial awareness
• Previous experience in a telephone based customer/dealer service role
• Highly flexible individual as additional support will be required at peak times

Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Matchtech and may assist with processing your application.