HMRC is building a modern, digital tax administration and runs the biggest digital operation in Government, providing digital services for 45 million individuals and 4.9 million business customers. Our digital programme is multi-award winning and the envy of other government organisations.

This is an exciting time to join an organisation that probably doesn’t work how you’d imagine a government organisation would. Our blog tells you a bit more about what we do and how we do it here

We are undergoing a major transformation programme, which includes a major investment in digitisation. This means customers can do more for themselves online, in real time, on computers, tablets and smartphones therefore we are building a team of outstanding people who will create and run these new and improved technology services.

Enterprise Integration Services (EIS) are part of HMRCs Chief Digital Information Officer (CDIO) group and manage HMRC’s core integration/ middleware services, dealing with over a billion transactions every year and connecting hundreds of HMRC services.

We provide fundamental platforms for delivering Application Programming Interface (API) access to HMRC systems, enabling the HMRC digital agenda, API strategy and wholesale transformation programme.

We use modern open-source products and work in an Agile way to deliver flexible, cost effective integration solutions.

As a Senior IT Service Manager in the EIS External Software Integration (ESI) Software Developer Support Team (SDST), you will manage a team of service managers and analysts, providing API delivery and support to API consumers (external software developers, other government departments, etc.), helping them to develop and manage their software to exchange data with a growing portfolio of HMRC APIs.

You will also have responsibility for working with business and policy colleagues to deliver changes to existing API services, impact policy proposals/initiatives and to deliver new API services.

As the successful candidate, you will have a track record of using your own initiative to good effect and making fact-based decisions on service management and support issues. You will have a reputation for achieving the highest performance standards.

You will also be credible, influential and an encouraging team-player: Someone who is self-motivated, a confident communicator with good interpersonal skills and a proven dedication to continuous improvement in self and others.

This is an exciting opportunity suited to someone who is proactive and hardworking, has recent experience in a similar role and enjoys working in a dynamic environment.?

• Line management of staff in your team;
• Providing consistent and high-quality delivery and operational support to API consumers, using Agile principles;
• Working closely with internal business, policy and API development teams to support delivery and management of API services that meet the needs of consumers; and
• Ensuring APIs are delivered with relevant operational level agreements in place to enable timely support for API consumers; and
• Championing and mentoring colleagues.

Essential Criteria:

The successful candidate will need to demonstrate practical knowledge and experience in the following:

• Service management and production support, including incident, problem and change management;
• Stakeholder and relationship management;
• Continual service improvement, incl. managing delivery and support services with and through others;
• Business Analysis (visualise, articulate, solve complex problems and concepts and make or recommend focused decisions based on available information); and
• Technical understanding, core technical concepts for the role e.g. Extensible Markup Language (XML), JavaScript Object Notation (JSON) and Application Programming Interface (API).

Ideally, the successful candidate will also demonstrate knowledge and experience in the following:

• Agile methodology and principles;
• PRINCE;
• Delivering and/or supporting HMRC API services e.g. Self-Assessment, PAYE RTI, Corporation Tax, etc.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process.