IT Service Desk Manager needed for this large market leading real estate business. They are looking for an IT Service Desk Manager who will be responsible for leading, developing and growing a busy Service Desk in a predominantly Microsoft environment.

The IT Service Desk Manager will be responsible for leading and developing Service Desk Analysts, dealing with 1^st & 2^nd Line IT issues whilst delivering world class customer service and performance against demanding SLA’s

The right person will have a proven track record leading an IT Service Desk team in an enterprise environment. A demonstrable track record of line management and both influencing and developing a team are required as is experience dealing with stakeholders at all levels.

Technically the right IT Service Desk Manager will have a good mix of:

• ITIL Certification or experience of working with the methodology
• Microsoft certification e.g. MCSE/MCSA (or relevant experience)
• A good working knowledge of information security risk mitigation
• Experience of supporting products and applications available in Microsoft 365
• Strong knowledge of a wide range of IT infrastructure and desktop technologies
• Server virtualisation experience (VMware/Hyper-V)
• A good working knowledge of networking fundamentals (DHCP/DNS/IP Subnetting/VLANS)
• Experience in DevOps – use of the tools available in Azure to facilitate automation of tasks and auditing (AzureAD, Logic Apps, Azure Functions, EventGrid, etc)

This is an opportunity with a world class business who have developed an environment of which they are rightly proud.

To discuss in detail and in confidence, please contact Biagio Gizzi at Remit Resources