Based in Cardiff paying £8.72ph PAYE

This is working full time hours on a temporary basis.

Our client is looking for a Control Centre Operator. To be responsible for receiving and responding to a range of calls including emergency and priority calls from vulnerable or elderly callers. They successful candidate will be managing a range of support services to employees and customers including lone working, virtual concierge and CCTV monitoring.

The position is a joint Telecare and CCTV Operator role.

Duties and Responsibilities

• To deliver services to customers across a range of services including making outbound welfare calls vulnerable or elderly customers
• To understand, support and advise a wide range of customers who will be making enquiries concerning services through multiple channels of access
• To work with colleagues within the Contact Centre and other service areas to ensure the highest levels of call resolution and customer satisfaction
• To have an understanding and knowledge of technology used within the centre for lone working devices and CCTV images
• To deal with sensitive and emergency situations effectively and efficiently liaising with other customers, care agencies are/or emergency services
• To take responsibility and follow protocols for virtual concierge requests, capturing and utilising CCTV images and any emergency requests for lone working devices/anti-social behaviour.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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