HM Revenue & Customer (HMRC) along with Revenue & Customer Digital Technology Service (RCDTS) are embarking on an ambitious and challenging digital transformation programme which results in HMRC becoming one of the most digitally advanced tax authorities in the world.
Revenue & Customer Digital Technology Service (RCDTS) was setup in 2015 as a subsidiary of HMRC’s Chief Digital & Information Officer Group and has one of the largest customer bases in the world.
This role sits within the business area; Enterprise Platform Services in the Network Services, Live Service Operations Team.
Networks Services support and maintain every aspect of the network including 200+ sites and 1000’s of network devices that make up the HMRC estate.
HMRC has an in-house Networks Operations that is made up of Associate, Intermediate and Senior Engineers and an Incident Queue Management/Network Analysis function. This role is for a Senior Engineer, which is the advanced level technical role for the team.
The Network Engineer (Senior) role provides second- and third-line support and is responsible for managing a personal workload to investigate, troubleshoot, diagnose and resolve incidents and problems across multiple network and security technologies for the HMRC estate.
Ensuring service levels are maintained and liaising with internal delivery groups, third parties, service management and the client.
Sound core networking/security skills are an essential requirement for the role and requires an individual with especially strong skills in complex corporate networking.
The ideal candidate will be multi skilled and experienced in second- and third-line incident resolution and root cause analysis on corporate network technologies.
Additionally, the role will participate in activity maintaining the existing network estate involvement in the delivery of new services and infrastructure components into live support.
The role involves incident resolution (third line), root cause analysis, monitoring, traffic analysis/reporting and service improvement of Advanced IP networking (VLANs, HSRP, OSPF, BGP, MPLS-layer 2/3 switching, QoS, VPNs) and security infrastructure across multiple vendors.
The successful candidate will be expected to be available to travel across the UK to support HMRC sites and Data Centres.
Also lead on assessment of new technologies and new services, coaching (intermediate and associate) Network Engineers to develop and enhance skill levels and capabilities within the department.
A self-motivated individual with a drive to maintain professional and technical development. It is expected that the successful applicant will have a minimum: -
Due to the secure nature of the Networks systems essential for this role, the successful applicant must have a valid SC certification or willingness to undertake the process to obtain
Requirements (Essential / Desirable)
Optional DV Clearance
If you are successful at the sift stage, you will be invited to interview to demonstrate your suitability.
We are an equal opportunity employer and value diversity at our company. As such we encourage anybody who needs a reasonable adjustment during the recruitment process to contact the recruiter or hiring manager dealing with your application who will discuss the reasonable adjustments required with you.
We are committed to offering flexible working within our organisation. We will consider all requests to work part-time, flexibly or on a job-share basis. Please speak to the recruitment team or the hiring manager if you would like to discuss flexible working arrangements.
If you are applying for a role in an office within a regional centre location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current RCDTS employee and meets the eligibility requirements outlined in the department’s Daily Travel Assistance guidance.