What is the Job?

- Contract to start ASAP until 15-01-21 with a possible extension.

- Manage the south Estates Services team and monitor contracts to ensure that the delivery of local estate services meets the highest possible standards of safety, security, cleanliness and appearance.

- Ensure that customer requirements are met by working closely with residents and their representatives.

Main Duties:

- Manage the Estate Services team and estate-based Porters to ensure that they deliver a high quality and responsive service to our residents.

- Monitor the relevant contracts including cleaning, lighting, horticulture and repairs to ensure the delivery of local estate services meets the highest possible standards for safety, security, cleanliness and appearance.

- Develop local knowledge of the communities and neighbourhoods in which RBKC operates and use this to shape services that best meet the need of residents.

- Ensure performance is effectively managed through analysing monthly reports and addresses areas of concern.

What are the requirements?

- Knowledge of social housing & neighbourhood management issues.

- Knowledge of modern estate services including grounds maintenance, repairs and cleaning practices.

- Knowledge of anti-social behaviour issues.

- Knowledge of budgeting and its importance at local level and within the organisation.

- Substantial experience of working in social housing management.

- Ability to keep accurate records and to draft letters and reports to a good standard.

- Ability to manage, organise and prioritise your own workload and that of the staff that you manage to ensure deadlines and targets are met.

- Ability to work with minimum supervision, show initiative and make decisions.

- Excellent customer care skills.

- Ability to inspect and assess the quality of works carried out by Estate Services Team Staff members and take corrective action to address issues.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify Teqniq Limited of any hirer who I do not want my details to be passed onto.