This role reports directly to the Corporate Head of Contracts, and will lead successful delivery by a client team responsible for parking, and other contracts as required.

KEY ACTIVITIES:

Leadership

• Provides inspirational and constructive leadership to the parking client team to ensure high performance within a networked operating model covering all major contracts.
• Facilitates change and innovation, building a team culture that encourages innovative, smart and collaborative working.
• Listens to, and works with, colleagues to develop team goals in line with corporate strategy, and influences and motivates others to achieve this.

Commissioning and Performance Management

• Commissions services and activities to secure the best outcomes for service users and deliver optimum value for money, in line with the client's commissioning and contract management frameworks.
• Translates internal and external intelligence in order to continually adapt and improve the services in line with demand.
• Manages the performance of the team, working with colleagues to define outcomes, set targets and monitor performance, within a culture of continual improvement.
• Develops operational plans to ensure that the resources within the teams are used to best effect and impact.
• Ensures that the best use is made of financial resources and achieves balanced budgets and income and savings targets, as required.

Customers and Partners

• Builds strong working partnerships across the public, private and voluntary sectors to enable the service to be delivered in an outcome-focused and efficient way.
• Promotes community cohesion and Kingston's commitment to valuing diversity, ensuring the development and implementation of effective social inclusion.

Digital/New Ways of Working

• Continually looks for ways to improve and modernise our service to customers, including developing and implementing digital/automated processes and eliminating paper wherever possible.
• Champions the use of new technologies, particularly Google, to enable modern working practices to thrive.

Delivery

• Strategic management of the Parking contract, and any other contracts as required.
• Oversee effective and consistent performance management and monitoring of the contract.
• Exert financial control and compliance with established budgets, ensuring budgets are set and managed to maximise value.
• Continuously look at how the contract can be improved to make it more effective and deliver efficiency, and undertake change control processes as appropriate.
• Integrate and prioritise sustainability considerations into decision-making around contracts and their development.
• Establish and maintain positive and productive supplier relationships.
• Provide contract-related issue resolution, both internally and externally.
• Have effective and clear oversight of all functions delivered through the contract.
• Manage discreet programmes and projects to ensure they deliver their outcomes within agreed standards, cost and time.
• Act as a key point of communication for all contract-related information to stakeholders.
• Ensure all partners and providers deliver social value and wider outcomes for communities and neighbourhoods.
• Keep up-to-date with relevant policy and legislation to ensure delivery is effective.
• Ensure robust statutory and legal compliance of the contract, with particular reference to Parking, Highways & Transportation legislation.

Skills & Experience Required

• Experience of delivering high value and public-facing services through contractual arrangements.
• Operational experience and technical knowledge relating to the delivery in specific area of responsibility.
• High level stakeholder management skills and a focus on customer satisfaction.
• Experience of building and developing productive and collaborative working relationships externally with partners and providers.
• Able to take a confident approach to managing demanding relationships with contractors, ensuring each relationship is productive.
• Proven ability to lead on key projects, making key decisions on priority areas.
• Excellent knowledge of financial procedures including budget management.
• A proven track record of involvement in commissioning and procurement exercises in a large organisation.
• Demonstrable knowledge of business acumen and numerical, literacy and analytical skills.
• Knowledge of contracts management and monitoring principles and techniques.
• Previous experience of fulfilling responsibilities around legal and statutory compliance as it relates to the functions provided by the Parking contract.

Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Matchtech and may assist with processing your application.