HM Revenue & Customs (HMRC) along with Revenue & Customs Digital Technology Services (RCDTS) are embarking on an ambitious and challenging digital transformation programme which will result in HMRC becoming one of the most digitally advanced tax authorities in the world.

RCDTS

Revenue & Customs Digital Technology Services (RCDTS) was set up in 2015 as a subsidiary of HMRC’s Chief Digital & Information Officer Group and has one of the largest customer bases in the world.

This role sits within CDIO, Enterprise Platform Services (Run), Service Management and Operations. Service Management & Operations forms part of CDIO’s EPS (Enterprise Platform Services) team. We are accountable for the end to end service for HMRC’s IT Systems & Services and our focus is on ensuring consistent, excellent Customer Experience. 

The Role

The Next Gen Service 4.0 Programme is a transformation enabler, using the ServiceNow Platform capability to drive operational efficiencies, reduce costs and improve customer and colleague experience. 

The ServiceNow capability delivers Business, Customer and Security requirements and enables customer centric and business outcome-based IT services supporting HMRC strategic goals.

The programme will establish, maintain and extend ServiceNow as a strategic business platform across HMRC. The accountabilities/responsibilities of the team ensure consistent programme delivery, consistent business adoption and training, efficiency savings and a user experience that leads to high levels of employee satisfaction.

We are approaching completion of the first phase of delivery, implementing a market leading ITSM solution which gives HMRC the capability to centrally manage the whole of its Services and Infrastructure, a Service Portal, Security Incident Response a central CMDB, providing a single source of truth through which will support the federated organisational model. 

This is an exciting time to join the growing programme, as we move on to deliver future phases and further exploit Service Now Capability to enable transformation of our organisation.  The Programme roadmap includes further changes across CDIO to grow the IT capability and additional growth requested by wider HMRC teams.

The Senior Project Manager is responsible for large scale or high impact IT changes.  You will have responsibility for end to end delivery of initiatives in the Programme from definition through to successful completion. 

Ideal Candidate

The Senior Project Manager is a highly organised leader with proven IT Project Management experience.  The ideal candidate will have experience in delivery using a mix of Agile and Waterfall methodologies and have driven change across both internal and supplier delivery areas.  You will have strong stakeholder management skills, commercial awareness and have delivered multiple concurrent projects to time, quality and budget.

Requirements

Essential

• Project Management experience spanning across technical and business change, delivering high profile changes which have material impact on the business and/or technical capabilities
• Experience in identifying, assessing and managing risks
• Commercial management of project costs and financial monitoring
• Ability to effectively challenge external suppliers to ensure the best service and value for money
• Experience in managing multiple concurrent deliveries
• Oversight of internal and supplier resources and experience in handling conflicting priorities
• Experience of delivery using both agile and waterfall delivery methods, ensuring successful delivery when working practices span mixed models
• Ability to identify key stakeholders, to build and maintain productive relationships, both internally and externally at different levels of seniority and with mixed operational perspectives (e.g. business and technical domains)
• Ability to work under broad direction
• Ability to influence at a senior level
• Experience of building plans in Microsoft Project
• Effective leadership to the project team and ensuring members are motivated and developing their skills and experience

Desirable

• Recognised project delivery qualification demonstrating knowledge of a range of programme methods, such as:

• PRINCE 2 Practitioner
• Agile Project Management Practitioner
• APM Project Management Qualification
• APM Registered Project Professional

• Intermediate Excel and Microsoft Project skills

Selection Process

If you are successful at the sift stage you will be invited to interview to demonstrate your suitability.