Connecting Talent to opportunity

Connecting Talent to opportunity

Blue Badge officer

Expired

Job Description:

 

Blue Badge officer needed in London £16.78ph ref 0003 B9A5 / 1

This is a 6 month contract working full time hours and subject to enhanced DBS.

What the job entails:

Blue Badge Officers provide a responsive service to residents applying for a Blue Badge disability parking card who either have a physical or neurological disability that impairs their ability to walk. The main part of the role requires you to assess applications, make sound decisions based on eligibility and evidence, then issue a Blue Badge or to write a detailed response explaining reasons for declining an application. The Blue Badge team is part of the wider parking services section and must deal with correspondence, appeals, parking permits, telephone calls, refunds and complaints on a daily basis. This is a very busy team and requires a person who can work at a fast pace, on their own initiative, adapt and learn how to use new systems as well as respond to complex issues.


The successful candidate will be expected to:


  1. To have knowledge of the Blue Badge scheme and of medical conditions, difficulties that impact a person’s ability to walk.
    2. Have working knowledge on use of IT systems and programs designed for data entry, letter writing and permit processing.
    3. Ability to make sound decisions on eligibility to a Blue Badge as well as appeals.
    4. Experience of dealing with incoming and outbound correspondence, managing databases, records and creating detailed written responses.
    5. Ability to take calls from the public to answer queries and challenges to decision’s and complaints.
    6. To provide the highest level of customer care for a team dealing with all aspects for parking services including complex and contentious cases
    7. Have a current Enhanced DBS disclosure or willing to have one done.


You will be required to work 7 hours a day to complete a 35 hour week, Monday to Friday, usually between the hours of 8am and 6pm.


Due to the pandemic, training and support will be provided via Microsoft Teams and in person. On completing training it would be expected that the candidate will be based at home with infrequent limited requirements to travel to the office.

 

If you are interested in the role, or you would like a full job description, please email your CV to [email protected]  quoting the reference number

 

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

 

All our roles may be subject to pre-employment checks including references so please be prepared.

 

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

 

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.