Service centre analyst needed in London £20ph ref 406354

This is working full time hours on a temporary basis.

ASAP ROLE REQUIRED

To provide customer focused services ensuring that user disruption is minimised working as part of a team providing support and maintenance of desktop equipment, systems and mobile devices across the Client. To ensure that calls are dealt with within agreed service levels, are prioritised and escalated appropriately. Provides support to Users across various platforms and software and following agreed procedures, investigates problems and other requests for support and determines appropriate actions to take. Takes action on known errors within the scope of own competence and uses documented workarounds, logging such actions and advising system owners or specialists when management or specialist attention is required. Provides specialist technical expertise in the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software. Carries out agreed operational procedures and contributes to the implementation of maintenance and installation work. Identifies operational problems and contributes to their resolution.

If you are interested in the role, or you would like a full job description, please email your CV to [email protected]  quoting the reference number

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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