Connecting Talent to opportunity

Connecting Talent to opportunity

IT Support Analyst

Expired

Job Description:

An IT Service Provider is requiring an IT Support Analyst to join their end client based in Brussels, Belgium.

Only EU Citizens can be considered for this position, with British Citizens unable to currently be considered. Please do not apply if you are a British or non-EU Citizen.

NATURE OF TASKS

  • User guidance and support regarding the use of the information system
  • Incidents analysis and risks assessment on the best course of action
  • Collect requests for support, mainly via Jira (or another ticketing tool), but also via email and phone from the 1st line support
  • Analyse the issues raised and provide resolution:
  • Directly, on the basis of acquired knowledge and available documentation
  • Indirectly, escalating to 3rd level support, depending on the nature of the problem
  • Follow up and report back to the 1st line support on the solution implemented and related timing
  • Contribute to maintaining and enriching technical documentation, FAQs, wiki, etc.

Knowledge and skills

  • Pretty good computer literacy and experience with Jira, wiki and other support tools
  • Ability to understand and learn the functioning of an IS quickly
  • Very good troubleshooting and problem-solving skills
  • Very good written and spoken English. Other languages are an asset
  • Very good interpersonal skills
  • Very good self-organising skills
  • Experience with large organisations

Education and Experience

  • Minimum 5 years of relevant studies after the secondary school (2 years of professional experience can compensate 1 year of study).
  • Minimum 5 years of experience for level 1.
  • Experience in providing user support on software applications, possibly for public administrations.
  • Experience in training users.
  • Is an asset: experience at the EC, ITIL certification.

Contract for 3 months initially paying €260 per day freelance. Must be willing to be based in Brussels and to work freelance with an EU registered company. Fixed Term Contract salary rates available at request.

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application.

  • Job Type

    Contract, Full Time

  • Work Authorisation

    No

  • Industry Sector Other