Our client is looking for an experienced Representations and Appeals Officer to work on a 35 hour per week contract role to start A.S.A.P. until the 03-03-18 with a likely extension.
MAIN PURPOSE OF THE JOB
To provide customer facing parking services to the public in respect of the processing of Penalty Charge Notices and Civil Penalty Notices, including dealing with all enquiries in respect of the issue and processing of such Notices received by the Clientl in writing to include informal and formal representations together with appeals to the Environment and Traffic Adjudicators ("the Tribunal").
To investigate and reply to all correspondence, representations and appeals arising from penalty charges, Civil Penalty Notices and vehicle removals (and wheel clamping). To ensure that all investigations and responses comply with legislative requirements, best practice, Client regulations, internal procedures and service standards.