Customer Service Advisor

Based in Truro paying £9.30ph PAYE

This is a full time temporary contract.

Our client is looking for a Customer Service Advisor. To provide proactive and comprehensive guidance, information and resolution to both internal and external customers which will involve interpreting the customer’s need, initiating appropriate service delivery and ensuring effective resolution of their requests. The successful candidate will positively contribute as a member of the Customer Services Team to achieving the highest standards of Customer Care ensuring the delivery of quality information, advice and promoting customer service excellence.

• Deal with receipts of payments (for cash, cheques and card payments) and preparation of associated paperwork in an efficient and effective manner.
• Deal with customer’s complaints and advise customers of the applicable procedures, proactively resolving complaints wherever possible and recording them as advised and escalate to Service Recovery team if required.
• Contact customers to monitor satisfaction and quality control checks.
• To resolve customer enquiries by telephone, electronically, post or face to face (including assisting with the filling in of the appropriate forms).
• Receive requests, assess and establish the reason for the request, together with its urgency, and taking prompt, appropriate action in accordance with procedures and instructions for all services .

Essential Employment is acting as an Employment Business in relation to this vacancy.

Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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